Refund Policy

We want you to be happy with your order. This page explains how refunds work at Chiswick Wine. You can read more about cancelling and returning an item on our Returns page.

YOUR RIGHT TO CANCEL AN ONLINE ORDER

If you buy from us online, you have the right under the Consumer Contracts Regulations 2013 to cancel your order within 14 days after you receive the goods, without giving a reason. To cancel, email sales@chiswickwine.co.uk with your name, your order number and a statement that you wish to cancel.

WHEN YOU WILL BE REFUNDED

If your return is accepted, we will refund you to the original payment method. We will refund you within 14 days of receiving the goods back, or of receiving proof that you have sent them. We refund the price of the goods and standard delivery charges paid.

FAULTY, DAMAGED OR INCORRECT ITEMS

If an item arrives damaged, faulty or not as described, or we send the wrong item, please contact us as soon as possible, ideally within 48 hours of delivery, with your order number and a photo. We will replace the item or refund you, and we will cover the cost of returning the item. This does not affect your legal rights under the Consumer Rights Act 2015.

CORKED OR FAULTY WINE

If you believe a bottle of wine is faulty, for example corked or spoiled, please keep the bottle and any remaining wine and contact us. We will look into it and put it right.

CONDITION OF RETURNED GOODS

Goods must be returned unopened, sealed and in the condition in which you received them, so that we can resell them. The right to cancel does not apply to goods that have been opened.

ORDERS COLLECTED OR BOUGHT IN STORE

If you bought in store, please bring your receipt and the item and speak to a member of the team.

GIFT CARDS

Gift cards cannot be exchanged for cash.

Email sales@chiswickwine.co.uk, Monday to Sunday, 9:00 to 22:00.