TERMS & CONDITIONS
Last updated: 13 November 2026
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1. ABOUT US
This website is run by Chiswick Wine, 66 Southfield Road, London W4 1BD, United Kingdom. Email: sales@chiswickwine.co.uk. By placing an order on this website you agree to these terms. Please read them before you order.
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2. AGE RESTRICTION
You must be 18 or over to buy alcohol from us. By placing an order you confirm that you are at least 18. We may ask for proof of age at delivery or collection, and we may refuse to sell or deliver alcohol if we are not satisfied. We will not hand over alcohol to anyone who appears to be under 18 or who is intoxicated.
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3. ORDERING
When you place an order, we will send an email to confirm that we have received it. This is not acceptance of your order. A contract is formed when we send you an email confirming that your order has been dispatched or is ready for collection. We may decline an order, for example if an item is out of stock, a price or description is wrong, we cannot deliver to your address, or we cannot verify your age. If we decline an order, we will tell you and refund any payment you have made.
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4. PRODUCTS AND DESCRIPTIONS
We try to describe and picture our products accurately, but wine, spirits and beer vary. Vintages, packaging, labels and bottle sizes may change between batches. If a product is replaced by a newer vintage, we will tell you where we can.
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5. PRICES AND PAYMENT
All prices are in pounds sterling and include VAT where it applies. Delivery charges, if any, are shown at checkout before you pay. We accept the payment methods shown at checkout, and payment is taken when you place your order. We try to keep prices accurate, but if we find an obvious pricing error we may cancel the order and refund you.
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6. DELIVERY AND COLLECTION
We offer free local delivery in Chiswick and collection from 66 Southfield Road. Details are on our Delivery and Collection page. Delivery times are estimates. Someone aged 18 or over must be present to accept the delivery. Risk in the goods passes to you when they are delivered or collected.
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7. CANCELLATION AND RETURNS
Your right to cancel and to return faulty goods is set out on our Returns and Refunds page. Nothing in these terms affects your statutory rights as a consumer.
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8. FAULTY GOODS
Goods must be of satisfactory quality, fit for purpose and as described. If they are not, you have rights under the Consumer Rights Act 2015. Please contact us as soon as you can.
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9. GIFT CARDS
Gift cards are delivered by email and can be used on this website. Gift cards cannot be exchanged for cash.
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10. RESPONSIBLE DRINKING
Please drink responsibly. For advice, visit drinkaware.co.uk.
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11. OUR RESPONSIBILITY TO YOU
We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We are not responsible for losses that are not foreseeable. We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud, or for anything else that the law does not allow us to exclude.
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12. EVENTS OUTSIDE OUR CONTROL
We are not responsible for delays or failures caused by events outside our reasonable control, such as severe weather, strikes or transport disruption. We will tell you if this affects your order.
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13. YOUR PERSONAL DATA
How we use your personal data is explained in our Privacy and Cookies Policy.
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14. COMPLAINTS
If you are unhappy, please email sales@chiswickwine.co.uk and we will do our best to put things right.
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15. GENERAL
These terms are governed by the law of England and Wales. If there is a dispute, the courts of England and Wales will have jurisdiction, although if you live in Scotland or Northern Ireland you may also bring a claim in your local courts. If any part of these terms is found to be unenforceable, the rest will continue to apply. We may update these terms from time to time, and the terms in force when you place your order apply to that order.