DELIVERY

We want your wine to arrive safely and on time. Here is how delivery and collection work at Chiswick Wine.

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FREE LOCAL DELIVERY IN CHISWICK

We offer free delivery to addresses in Chiswick. At checkout, enter your delivery address and the free delivery option will be shown if your address is covered. If you are not sure whether we deliver to you, email sales@chiswickwine.co.uk and we will let you know.

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COLLECTION FROM THE SHOP

You can collect your order from Chiswick Wine, 66 Southfield Road, London W4 1BD. We are open Monday to Sunday, 9:00 to 22:00. We will email you when your order is ready. Please bring your order confirmation and photo ID if we ask for it.

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DELIVERY TIMES

We aim to deliver within a reasonable time of your order. Delivery times are estimates, not guarantees. We will contact you if there is a delay.

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AGE CHECKS

You must be 18 or over to buy alcohol. Someone aged 18 or over must be present to receive your delivery, and we may ask for proof of age. If proof of age is not provided, we cannot hand over the order and we may cancel it and refund you.

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DELIVERY TO OTHER AREAS

We currently offer free delivery in Chiswick. If you live elsewhere, please email us and we will see what we can do.

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WHAT TO DO IF NO ONE IS HOME

If we cannot deliver because no one is available, we will contact you to arrange another time or collection from the shop.

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PACKAGING

We pack bottles carefully to protect them in transit.

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DAMAGED OR MISSING ITEMS

Please check your order when it arrives. If anything is damaged or missing, email sales@chiswickwine.co.uk with your order number and a photo as soon as possible, and we will put it right.

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QUESTIONS

Email sales@chiswickwine.co.uk, Monday to Sunday, 9:00 to 22:00.