PRIVACY & COOKIES
Last updated: 13 November 2026
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1. WHO WE ARE
Chiswick Wine, 66 Southfield Road, London W4 1BD, United Kingdom, is the data controller for the personal data described in this policy. You can contact us at sales@chiswickwine.co.uk.
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2. WHAT THIS POLICY COVERS
This policy explains what personal data we collect when you visit our website, buy from us, contact us or join our mailing list, how we use it, who we share it with, how long we keep it, and what rights you have.
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3. WHAT PERSONAL DATA WE COLLECT
- Identity and contact details: your name, email address, phone number, and delivery and billing address
- Order details: what you bought, when, and how you paid. Payments are handled by our payment provider, and we do not store your full card number
- Age information: where needed, proof that you are 18 or over
- Communications: messages you send us and our replies
- Marketing preferences: whether you have signed up to our emails
- Technical data: your IP address, browser type, device, the pages you visit and how you use our website, collected through cookies and similar tools
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4. HOW WE USE YOUR PERSONAL DATA, AND OUR LEGAL BASES
- To process and deliver your orders and handle returns. Legal basis: contract
- To check your age and meet legal and tax duties. Legal basis: legal obligation
- To respond to your questions. Legal basis: legitimate interests, or contract
- To run, secure and improve our website and business, and to prevent fraud. Legal basis: legitimate interests
- To send you marketing emails if you have agreed. Legal basis: consent
- To use non-essential cookies, only if you agree. Legal basis: consent
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5. MARKETING
We will only send you marketing emails if you have opted in, or where the law allows us to contact existing customers about similar products. You can unsubscribe at any time using the link in any email, or by emailing sales@chiswickwine.co.uk. We never sell your email address.
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6. WHO WE SHARE YOUR DATA WITH
We share data only where needed to run our business. This includes our website and hosting provider, payment providers, delivery partners, email and marketing providers, and professional advisers such as accountants. These providers act on our instructions or under their own legal duties. We do not sell your personal data. If a provider is based outside the UK, we take steps to make sure your data is protected to a similar standard, for example through approved contract terms.
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7. HOW LONG WE KEEP YOUR DATA
We keep order and accounting records for six years to meet tax and accounting rules. We keep marketing data until you unsubscribe. We keep messages and enquiries for as long as needed to deal with them and for a reasonable time afterwards. After that we delete or anonymise the data.
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8. KEEPING YOUR DATA SAFE
We use appropriate technical and organisational measures to protect your data from loss, misuse and unauthorised access. Our website uses HTTPS encryption.
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9. YOUR RIGHTS
Under UK data protection law you have the right to:
- ask for a copy of the personal data we hold about you
- ask us to correct data that is wrong
- ask us to delete your data in certain cases
- ask us to restrict how we use your data
- object to us using your data for marketing or based on legitimate interests
- ask for your data in a portable format
- withdraw consent at any time, where we rely on consent
To use any of these rights, email sales@chiswickwine.co.uk. We will reply within one month. You will not usually have to pay a fee.
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10. COMPLAINTS
If you are unhappy with how we use your data, please contact us first. You also have the right to complain to the Information Commissioner's Office, the UK data protection regulator, at ico.org.uk.
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11. COOKIES
Cookies are small text files stored on your device when you visit a website. We use:
- Essential cookies. These make the website work, for example by remembering what is in your basket and keeping the checkout secure. They do not need your consent.
- Analytics cookies. These help us understand how people use the site so we can improve it. We use them only if you agree.
- Marketing cookies. These may be used to show relevant ads or measure campaigns. We use them only if you agree.
You can accept or decline non-essential cookies using the cookie banner. You can change your choice at any time using the cookie settings link on our website or your browser settings. You can also delete cookies in your browser. Blocking essential cookies may stop parts of the site working.
12. LINKS TO OTHER WEBSITES
Our website may link to other websites. We are not responsible for their privacy practices, so please read their policies.
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13. CHANGES TO THIS POLICY
We may update this policy from time to time. The date at the top shows when it was last changed.
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14. CONTACT US
Chiswick Wine, 66 Southfield Road, London W4 1BD. Email sales@chiswickwine.co.uk.